Privacy Policy

Who we are & how to contact us

This page is provided for transparency. It is not medical or legal advice.

1) Information we collect

• Identifiers: name, email, phone, billing/shipping address, order details.
• Commercial information: products viewed or purchased, cart activity, support history.
• Device & usage data: IP address, device type, browser, approximate location, pages viewed, interactions, timestamps.
• Cookies & similar tech: pixels, tags, SDKs (including Meta Pixel) for analytics & advertising.
• Inferences: interests or preferences derived from your interactions with our site/ads.

We collect data directly from you, automatically via your device, and from partners (e.g., analytics or ad platforms).

2) How we use information

• Provide, operate, and improve our website and services
• Process orders, payments, deliveries, and customer support
• Personalize content and measure site performance
• Deliver and measure advertising (including on Meta/Facebook & Instagram), and run retargeting
• Detect, prevent, and address fraud or misuse
• Comply with legal obligations

3) How we share information

We may share limited data with trusted service providers (e.g., hosting, analytics, payment, logistics, customer support) and advertising partners (e.g., Meta, Google) to help us operate our business. When we work with Meta (including Meta Pixel and Conversions API), we and Meta may act as independent controllers for certain processing activities. Your data may also be disclosed when legally required or to protect our rights.

4) Cookies, Meta Pixel & Conversions API

We use cookies and similar technologies to remember your settings, analyze site performance, and deliver relevant ads. The Meta Pixel and/or Meta Conversions API help us measure ad performance, reach people likely to be interested in our products, and run retargeting. Data collected may include device identifiers, page views, events (e.g., add-to-cart, purchase), and hashed contact information (if provided).

For details on how Meta processes data, see Meta’s Privacy Policy and Ad Preferences tools:

• Meta Privacy Policy: facebook.com/privacy/policy
• Facebook Ad Preferences: facebook.com/adpreferences/ad_settings

You can manage cookies via your browser settings or our cookie preferences tool (where available).

5) Your choices & opt-out

• Cookies/Pixels: Adjust your browser settings or use our Privacy Preferences / “Do Not Sell or Share” link to manage advertising cookies (where offered).
• Meta ads: Use Facebook Ad Preferences and Instagram ad settings.
• Email: You can unsubscribe via any message or contact us.
• Broad ad choices: aboutads.info/choices · youradchoices.ca · youronlinechoices.eu

6) Your privacy rights (GDPR/UK/CPRA)

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, portability, and to withdraw consent (where applicable). California residents may also have rights to know, delete, correct, and to opt-out of “sale” or “sharing” of personal information for cross-context behavioral advertising.

To exercise rights, contact us at support@nighthorse.shop. We may need to verify your request.

7) Data security & retention

We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure. We retain data only as long as necessary for the purposes described in this policy (e.g., to fulfill orders, comply with law, resolve disputes, and enforce agreements).

8) Children’s privacy

Our services are not directed to children under the age of 13 (or the age defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us to request deletion.

9) International data transfers

We may process and store information outside of your country. Where required, we implement appropriate safeguards to protect personal data when it is transferred internationally.

10) Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will post a notice on this page and update the “Last updated” date above.

11) Contact

If you have questions or requests about this Privacy Policy, contact us at support@nighthorse.shop or by mail at: Surjanagar, Shibchar Thana, Madaripur District - Dhaka, BD.